![]() Visitor: I have a samsung Galaxy 3 that is one year and 11 months old and has frozen to a screen that says "factory mode", "Product Name: SGH-7747" "custom binary download: no" more. ![]() ![]() Kathy: Hi, thank you for contacting Samsung Technical Support. There will be a brief survey at the end of our chat to share feedback on my performance today.Ĭhat InformationYour Issue ID for this chat is LTK1125601081130X ![]() Wait 30 seconds, put it back in and reboot.Ĭhat InformationPlease wait for a Samsung Agent to respond.Ĭhat InformationYou are now chatting with 'Kathy'. I just have one question at this point - the laptop I was working on is a brand new one that I was trying to set up for my son as a backup in case anything happens to his current laptop (he has a tendency to damage his computers from time to time).Got this message and it worked. In any case, thank you for your guidance and I will let you know what happens when I am able to attempt again to solve these issues in two weeks. That was a long explanation, I'm sorry about that. He doesn't, however, have the cognitive ability to sign himself back into EA App were I to sign him out in order to attempt to solve issues related to his EA account or his laptop(s) so I am unable to work on this matter further until he returns for another visit in two weeks. He doesn't live with me so the only time I can work on his laptop(s) is when he is visiting overnight and even then I can only try to solve issues regarding his EA account or his laptop(s) when he is sleeping because he doesn't like anyone else touching his computer(s). ![]() He has autism and insists on being signed into his EA App all of the time, just as he insisted on staying signed into Origin. I am replying under a different account name because the EA account that was having the difficulty, Oliver_Hillary, and the laptop in question belongs to my adult son. ![]()
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